> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-analytics.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-limits-analytics/ba0nD4KMnD7SyRfr/images/moengage_29f0ac.png?fit=max&auto=format&n=ba0nD4KMnD7SyRfr&q=85&s=8d12b306725d14e8633861b2a2dddfc7" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-limits-analytics/lqIiLv88IqRzIw8a/images/moengage_ea5a85.png?fit=max&auto=format&n=lqIiLv88IqRzIw8a&q=85&s=ab31980f8776d5b27465b88fbea50c41" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-limits-analytics/E1-pzZRnyABWUt8A/images/moengage_4530b9.png?fit=max&auto=format&n=E1-pzZRnyABWUt8A&q=85&s=d66f672488912f815af0ff66689a8eb5" width="1440" height="160" data-path="images/moengage_4530b9.png" />